Privacy Policy

Our Privacy Policy describes how we (together with affiliated companies – “Shopify”, “Paypal” or “XXX”) collects and uses information, including the personal information, you provide on via our Website (the “Website”). This policy also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

PRIVACY POLICY
We do not store credit card detail’s, nor do we share customer details with any third parties. WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our Website, part of the buying and selling process requires us to collect some personal information, such as your name, address, email address etc. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Subject to obtaining your permission we may send you emails about our Website; new product offers and other updates in the form of email marketing literature and newsletters.

CONSENT

When you provide us with personal information to complete a transaction, verify your credit card details, place an order, arrange for a delivery or return a purchase, we imply and assume that you consent to us collecting that information and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at gdpr@sandsembroidery.co.uk

PAYMENTS

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction.

After your transaction is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and our service providers.

For more information about this aspect of your security you may also want to read Shopify’s Terms of Service or Privacy Statement.

Shopify

Our Website is hosted on the Shopify platform. Shopify provide us with the online e-commerce facility that allows us to sell our products and services to you. Your data is stored through Shopify ́s data storage, databases and the general application. They store your data on a secure server behind a firewall.

DISCLOSURE

We may disclose your personal information to law enforcement agencies if required to do so and to our professional advisors and credit agencies if you violate our Terms of Service.

THIRD-PARTY SERVICES

In general, third-party providers we use only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide them for you in order to charge and where necessary refund purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers individually.

Certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us, so if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

LINKS

When you click on links in our Website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECURITY

To protect your personal information, we take all reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

COOKIES

We use cookies to give you the best experience on our website. By continuing to browse our site, you are agreeing to our use of cookies. If you have any further questions or would like to change your preferences, please email us directly at gdpr@sandsembroidery.co.uk.

CHANGES TO THIS PRIVACY POLICY.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If we are acquired or merged with another company, your information may be transferred to the new owners so that they may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information to contact our customer services department at gdpr@sketchandstitch.co.uk.

GDPR

We take your privacy very seriously and will only use your personal information to administer your account and to provide you with the products and services you have requested from us.

We may contact you via email only, with the occasional newsletter or offer if you have previously purchased from us and given us your permission to do so - you can opt out of this at any time either by unsubscribing by emailing us at gdpr@sandsembroidery.co.uk

You can be assured that we will not pass your details onto other companies, so that they can contact you with details of their products or services.