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Contact us if you have any further questions about your order.

Our studio is open Monday - Friday 9:30am-5:30pm. Please contact us if you have any questions. 

Tel: 020 30211210

Email: info@sketchstitch.co.uk

Our team is equipped for every type of job, managing projects with the skill and experience that customers have come to expect, which is why they come back to us time and time again.

Once you have placed your order online the design process will start. You will receive a design email from our studio showing you what the photograph outline looks like. Each photo outline is hand drawn and completely custom. We follow each customers uploaded photo creating the outline style.

The design will show you what it will approximately look like when it is stitched out. You will have the option to request any changes you would like made to the design before production starts.

If we do not hear back from customers in 24 hours with any changes, we will process the garment as usual with the design as shown to avoid any production and delivery delays.

All of our products are made to order and personalised just for you.

Your order will be personalised within 5-7 working days. 

If you select speedy production & delivery at checkout production is 1-2 working days with a further 1-2 day delivery service.

During busy periods of the year the lead time on production and delivery may be longer. Please pay attention to any updates regarding to delivery times when placing your order.

Delivery options available: 

- Free standard delivery over £50.00

- Next day delivery service 1-2 working days

-Speedy production & delivery

All orders are sent out with Royal Mail, you will receive a shipping email with all the tracking information when the order has been dispatched from our studio.

During busy periods of the year the lead time on production and delivery may be longer. Please pay attention to any updates regarding to delivery times when placing your order.

Unfortunately, some of our products and services are non-refundable and cannot be cancelled once an order has been placed, these include:

• Anything that has been made to your specific requirements, is personalised or otherwise cannot be resold due to a bespoke element.
• Creative pieces that are specially commissioned when you place an order.
• Personal items sold with a hygiene seal (like facemasks) where the seal is broken.
• If you would like to cancel your order after placing it online, you may do so by emailing info@sketchstitch.co.uk. Provided it has not been automatically processed, which is normally within two hours of receipt, we will cancel your order and return your payment after deducting a fee of £9.99 to cover third party commissions and our administration.